Frequently asked questions

Updated 19 August 2026

Can I show the picker on multiple pages at once? Use one theme location (product page, cart page, or drawer). The checkout picker (Shopify Plus) is separate, and the passive Estimated Delivery date product-page block can accompany any setup. Details.

Why does the calendar show twice? Two blocks or embeds are active, usually the cart block and the drawer embed. Remove one. Checklist.

Do customers have to pick a date? Your call: require it (with express-payment hiding and server-side enforcement), or leave it optional and treat dateless orders as "ship whenever". Behaviour settings.

Does Flare work with local delivery and pickup? Yes. Store pickup has its own calendar and time windows, and each collection point can have its own pickup profile. Local-delivery-style zones work through postcode zones.

Does Flare email my customers? No. Flare puts the date into Shopify's own confirmation email, thank-you page, and order status page. Shopify sends the emails. Communication guides.

Where do I see the date on an order? Tags (Delivery on …, Ships on …), order attributes, line-item properties, and Shopify's native Fulfill by column. What Flare writes.

Can I move settings between stores? Yes. Open Shipping & rates, go to the bottom of the page, and select Developer settings. That page isn't in the navigation; the button is how you and support reach it. Under Export / import settings, select Export Settings to save a file. In the other store, select Import Settings, choose the file, and pick which parts to bring in. Store-specific IDs are recreated automatically, your billing plan is never overwritten, and imported zones arrive as Draft so you review them before you select Go live.

Can I use my own tag wording or date formats? Yes. Tag prefixes, tag date formats and attribute date formats are all configurable on Order management → Settings. Choose what Flare writes.

Why are express payment buttons (Shop Pay / Apple Pay) hidden on my cart? You've enabled Hide express payment buttons until a delivery date is chosen. They return the moment a date is picked. Behaviour settings.

A customer checked out through the Shop app without a date. The date guard decides. Its one switch, Require delivery date before checkout, is on by default and blocks a checkout with no date, including from surfaces where the picker can't run. Turn it off to let those orders through without a date. Checkout validation.

Does Flare support multiple languages/currencies? Yes. Add translations per storefront language. Rates are in your store currency, and Shopify handles conversion.

What happens if I uninstall? Theme blocks stop rendering and no new orders get dates. Existing orders keep their tags/attributes (they're on the orders themselves). If you're troubleshooting, prefer the app on/off toggle. It's instantly reversible and keeps your config.

Is my configuration safe if I downgrade or cancel? Yes. Settings are kept, and features re-unlock when you re-subscribe. Plans.