Frequently asked questions

Updated 23 July 2026

Can I show the picker on multiple pages at once? Use one theme location (product page, cart page, or drawer). The checkout picker (Shopify Plus) is separate, and the passive Estimated Delivery date product-page block can accompany any setup. Details.

Why does the calendar show twice? Two blocks/embeds are active — usually the cart block and the drawer embed. Remove one. Checklist.

Do customers have to pick a date? Your call: require it (with express-payment hiding and server-side enforcement), or leave it optional and treat dateless orders as "ship whenever". Behaviour settings.

Does Flare work with local delivery and pickup? Yes — store pickup has its own calendar and time windows, and local-delivery-style zones work via postcode zones.

Does Flare email my customers? No. Flare puts the date into Shopify's own confirmation email, thank-you page, and order status page — Shopify sends the emails. Communication guides.

Where do I see the date on an order? Tags (Delivery on …, Ships on …), order attributes, metafields, and Shopify's native Fulfill by column. What Flare writes.

Can I move settings between stores? Yes — Shipping settings → Export / Import Settings exports your configuration as a file and imports it into another store (store-specific IDs are recreated automatically; the target's billing plan and translations aren't overwritten).

Can I use my own tag wording or date formats? Yes — tag prefixes and date formats for tags/attributes are configurable. Formats.

Why are express payment buttons (Shop Pay / Apple Pay) hidden on my cart? You've enabled Hide express payment buttons until a delivery date is chosen — they return the moment a date is picked. Behaviour settings.

A customer checked out through the Shop app without a date. Surfaces where the picker can't run are governed by the guard's strict/compatibility mode — strict blocks them, compatibility lets them through dateless. Checkout validation.

Does Flare support multiple languages/currencies? Yes — translations per storefront language; rates in your store currency with Shopify handling conversion.

What happens if I uninstall? Theme blocks stop rendering and no new orders get dates. Existing orders keep their tags/attributes (they're on the orders themselves). If you're troubleshooting, prefer the app on/off toggle — it's instantly reversible and keeps your config.

Is my configuration safe if I downgrade or cancel? Yes — settings are kept, features re-unlock when you re-subscribe. Plans.