Meet Sparky, Flare's AI assistant
Updated 19 August 2026
Sparky is the assistant built into the Flare admin, on the dashboard and in the Ask Sparky panel on every page. It knows how Flare works and can see your store's actual configuration, so its answers are about your setup, not generic advice.
What Sparky can do
- Answer setup questions with your settings in hand. "Why can't customers pick Saturday?" gets answered from your real delivery days, cutoffs, zones, and rules, with the exact page to change.
- Explain any behaviour. How cutoffs interact with lead times, why a date is greyed out, what a toggle does before you flip it.
- Test scenarios for real. Sparky can run your live setup for a given address and cart, using the same engine your checkout uses. It shows which dates and shipping options a shopper there would see, and why.
- Diagnose problems. Describe the symptom ("rates vanished for EH postcodes") and Sparky traces which setting, rule, or zone is responsible.
- Point you to the right place. Every answer that involves a change names the exact page and setting.
What Sparky won't do
Sparky never changes your settings. It reads, explains, tests, and directs. You make the changes, or our team does with your say-so. There's no risk in asking it anything.
Tips for good answers
- Include the concrete case: the address/postcode, the product, the date you expected. Sparky can test that exact scenario.
- Ask "why" questions. "Why is Tuesday unavailable for EH1 1AB with the hamper in the cart?" is Sparky's sweet spot.
- Rate the answers with 👍 or 👎. Your rating tunes Sparky for your store and everyone else's.
When you want a human
Sparky isn't a wall between you and us. Live chat and support reach the actual team, the same people who built the app. The team can see your Sparky conversation for context, so you never repeat yourself.