Meet Sparky, Flare's AI assistant

Updated 23 July 2026

Sparky is the assistant built into the Flare admin — on the dashboard and in the Ask Sparky panel on every page. It knows how Flare works and can see your store's actual configuration, so its answers are about your setup, not generic advice.

What Sparky can do

• Answer setup questions with your settings in hand. "Why can't customers pick Saturday?" gets answered from your real delivery days, cutoffs, zones, and rules — with the exact page to change.
• Explain any behaviour. How cutoffs interact with lead times, why a date is greyed out, what a toggle does before you flip it.
• Test scenarios for real. Sparky can run your live setup for a given address and cart — the same engine your checkout uses — and show which dates and shipping options a shopper there would see, and why.
• Diagnose problems. Describe the symptom ("rates vanished for EH postcodes") and Sparky traces which setting, rule, or zone is responsible.
• Point you to the right place. Every answer that involves a change names the exact page and setting.

What Sparky won't do

Sparky never changes your settings. It reads, explains, tests, and directs — you (or our team, with your say-so) make the changes. There's no risk in asking it anything.

Tips for good answers

• Include the concrete case: the address/postcode, the product, the date you expected. Sparky can test that exact scenario.
• Ask "why" questions — "why is Tuesday unavailable for EH1 1AB with the hamper in the cart?" is Sparky's sweet spot.
• Rate the answers (👍/👎) — it directly tunes Sparky for your store and everyone else's.

When you want a human

Sparky isn't a wall between you and us. Live chat and support reach the actual team — the same people who built the app — and the team can see your Sparky conversation for context, so you never repeat yourself.