Getting help
Updated 23 July 2026
You're talking to a small founding team, not a ticket queue. Pick whichever channel suits:
Live chat
Click the chat bubble in the Flare admin (or the Live Chat help button). You're chatting with the human team — typical replies are fast, often minutes during UK hours.
support@getflare.co.uk — or the founders directly: alex@getflare.co.uk and daniel@getflare.co.uk.
Book a free setup call
Every store gets a free 15-minute strategy/setup call with a founder — book here. Bring a messy zones question or your whole launch plan; we'll configure it with you on the call.
Ask Sparky first (optional, instant)
For "how does X work?" and "why is Y happening?", Sparky usually answers in seconds with your actual settings in view — and if it can't, the team picks up right where it left off.
When you contact us, include
- Your store URL.
- The page/postcode/product where you see the issue.
- What you expected vs what happened (screenshots gold).
Feedback and feature requests
- The dashboard's "We'd love your feedback" card goes straight to the founders.
- Integration wishes: Integrations → Suggest an integration.
- Both genuinely drive the roadmap — most of what's in this knowledge base started as a merchant request.