Getting help
Updated 19 August 2026
You're talking to a small founding team, not a ticket queue. Pick whichever channel suits:
Live chat
Click the chat bubble in the Flare admin (or the Live Chat help button). You're chatting with the human team. Replies are fast, often minutes during UK hours.
support@getflare.co.uk, or the founders directly at alex@getflare.co.uk and daniel@getflare.co.uk.
Book a free setup call
Every store gets a free 15-minute strategy and setup call with a founder. Book here. Bring a messy zones question or your whole launch plan; we'll configure it with you on the call.
Ask Sparky first (optional, instant)
For "how does X work?" and "why is Y happening?", Sparky usually answers in seconds with your actual settings in view. If it can't, the team picks up right where it left off.
When you contact us, include
- Your store URL.
- The page/postcode/product where you see the issue.
- What you expected vs what happened (screenshots gold).
Feedback and feature requests
- The dashboard's "We'd love your feedback" card goes straight to the founders.
- Integration wishes: Integrations & partners → Suggest an integration.
- Both genuinely drive the roadmap. Most of what's in this knowledge base started as a merchant request.