How can we help?

Getting started

• What is Flare?
• Requirements and compatibility
• Setup guide: go live in 15 minutes
• Plans, billing and trials

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The date picker

• Choosing where the date picker appears
• Add the date picker to your cart page
• Add the date picker to your cart drawer (slide cart)
• Add the date picker to your product page

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Date availability

• How Flare decides which dates to offer
• Earliest and latest selectable dates
• Delivery days of the week
• Cutoff times

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Shipping rates & zones

• Shipping zones and rates: how it fits together
• Setting up shipping zones
• Pricing your shipping rates
• Bringing an existing Shopify rate into Flare

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Product & customer rules

• Product & customer rules: overview
• Common rule recipes
• Product lead times and preparation time
• Picker visibility, out-of-stock and non-physical items

Orders & fulfilment

• What Flare writes on your orders
• The shipping calendar
• Hold & release (automatic fulfilment timing)
• Changing dates on orders (admin)

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Customer communication

• Delivery date in the order confirmation email
• Thank-you page and order status page

Store pickup

• Store pickup (click & collect)

Integrations

• Integrations overview
• ShipStation integration
• Recharge integration
• Skio integration

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Sparky & support

• Meet Sparky, Flare's AI assistant
• Getting help

Troubleshooting

• I can't see the date picker
• Do I have a cart page or a cart drawer?
• "App block not added" theme error
• Shipping rates missing or wrong at checkout

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